This approach should take into account the service, its components and contexts, and ensure that the services provided are consistent with the functionality and quality of services expected by the company in all areas, taking into account all elements of the service by adopting a comprehensive approach to the design of a new service. Identifying restrictions that could prevent commercial results, service delivery or service management; and define how these restrictions could be eliminated or reduced. Strategic MANAGEMENT of IT services is the process of defining and maintaining an organization`s perspective, position, plans and models on its services and the management of those services. Management information systems and tools are audited to ensure they are able to support the new or modified service. In the event that new systems and tools are needed for the same constructions, the same ones will be created. It is also important that all objectives contained in support agreements, such as ACCORDS and contracts, have objectives agreed between the service provider and its clients. Some of these concepts will be discussed in more detail in the later sections of the publication on different aspects of service design. However, when a particular aspect of a service is changed, all other areas of the service should be considered to ensure that all necessary changes to support the change are incorporated into the overall approach. Services are becoming more complex and are provided by some partner organizations or providers. This official ITIL skills certification course allows you to master the main ITIL processes needed to develop service offerings and agreements tailored to an organization. The technology components that are used to provide and deliver the service, including infrastructure, environment, data and Value applications is an affordable mix of functions – customers usually choose the service that has the best mix of functions that meet their needs, at the price they are willing to pay. If false or misleading information is collected and used at this stage, all subsequent steps will provide services that do not meet the company`s requirements.
In addition, there must be a formal process for agreeing to and accepting changes to business requirements, as they often change and evolve over the lifecycle of the service. Responsibility for the design of detailed service solutions itself or the production of different parts of the SDPs. What services does IT (s) have? If IT is perceived only as managing a number of servers, networks and PCs, it will be very difficult for the customer to understand how they contributed to the value. Creating service design packages based on service charters and change requirements Strategic management also ensures that resources, skills and investments are managed appropriately to achieve the strategy. For a service provider, strategic IT services management ensures that it has the appropriate services in its service portfolio, that all its services have a clear purpose, and that everyone in the service provider organization knows their role in achieving this goal. From the customer`s point of view, the value of a service is directly related to the extent to which it supports the achievement of business objectives. However, two primary elements represent the value of a service.